| Home | Email | Print |
|
Contact Us
We look forward to you contact. If you have not found the information you are looking for in this help site, there are several ways to get additional help.
Use the Ticket System on Your Website
From your welcome menu, and also in edit mode on article pages, on the top right of the page, just below the banner, is the word "Help"
- Click Help, you will get an option to Create a Ticket
- Click Create Ticket, a popup screen will display several options
- Open a new ticket
- View the tickets you currently have open and find out what is happening with them
- Referrence old tickets -- sometimes a question comes up more than once, the closed tickets will allow you to refer to something you have faced in the past and be reminded of how it was resolved.
Call Us
We are in the office Monday through Thursday from 9:00 am to 6:30 pm and on Friday from 9:00 am until 2:00 pm Eastern Time.
Our support phone number is 269 473-3687
We have discounts on support packages available, and we can sign you up for these discounted packages when you call. Our excellent phone support is billed in 15 minute increments.
Write Us
Sometimes you may need to send us a disk of pictures, audio files and/or DVD's. Maybe you'd like to write us an old-fashioned letter. You may send any of the above to:
SimpleUpdates.com, Inc.
P O Box 271
100 West Ferry Street
Berrien Springs, MI 49103-0271